Kundenberater (m/w/d) Kundenrückgewinnung
Core
Inbound customer advisor focused on retaining customers with cancellation intentions and optimizing tariffs.
Role type
Customer retention specialist (inbound)
Builds
Customer retention and satisfaction for a contact center
Domain
Telecommunications / Customer Service
Deliverable
client delivery
Required skills
German (fluent), telephone communication, contract negotiation, product consultation, customer relationship management, PC applications (MS Office)
Preferred skills
English (basic), prior call center experience
Responsibilities
Handle inbound customer inquiries regarding cancellation intentions, retain customers at risk of leaving, advise on contract renewal and tariff optimization, conduct individual product consultations, ensure customer satisfaction, follow up on customer conversations
