Teamleiter Kundenservice (m/w/d)
Core
Leading a customer service team at a contact center to meet quality and quantity project targets.
Role type
Team Lead (Customer Service)
Builds
Customer service operations for contact center clients
Domain
Contact Center / Customer Service
Required skills
Team leadership, Call center experience, PC applications, Decision-making, Assertiveness, Performance orientation, Self-motivation
Preferred skills
First leadership experience
Responsibilities
Leading a team to meet quality and quantity project targets, Conducting regular employee interviews, Organizing and leading team meetings, Monitoring, screening, and coaching staff, Contributing to project optimization, Increasing productivity and profitability