IT First Level Support (m/w/d)
Core
First-line IT support for internal users and travel agency partners, handling Windows 11 clients, hardware, peripherals, and telephony.
Role type
IT First Level Support
Builds
User accounts in AD/M365, ticketing system, knowledge base
Domain
IT Support, Travel Industry
Required skills
Windows 11, Active Directory, Office/M365, Hardware troubleshooting, Telephony, User onboarding/offboarding
Preferred skills
Exchange/M365 Administration, Terminal Server, Linux basics, Ticketing system implementation
Technologies
Windows 11, Active Directory, Exchange, M365, Terminal Server, Linux
Responsibilities
Serve as first point of contact for internal users and travel agency partners; Manage Windows 11 clients, hardware, peripherals, and telephony; Handle user administration in AD, Exchange/M365, and Terminal servers; Execute complete onboarding and offboarding processes; Build ticketing system and knowledge base; Provide standby support for system outages.
Seniority
Mid-level, hands-on IC
