Teamleitung Kundenservice Spedition / Customer Care (m/w/d)
Core
Leading the Customer Care team for a freight forwarding company, managing daily operations, key account relationships, and shipment process communication.
Role type
Team Lead, Customer Care (Freight Forwarding)
Builds
Customer service operations, shipment tracking, and client billing processes for freight forwarding clients.
Domain
Logistics and Freight Forwarding
Deliverable
client delivery
Required skills
Team leadership, customer relationship management, shipment process analysis, process optimization, project management, MS Office (Excel, Outlook), transport management systems
Preferred skills
Experience in piece goods freight forwarding, experience in transport clearance, experience in telephone customer support
Technologies
Transport management systems, MS Office
Responsibilities
Lead the Customer Care team and oversee daily workflows, Act as the main contact for major clients and expand existing relationships, Ensure transparent communication regarding shipping processes and deviations, Handle customer inquiries, shipment research, complaints, and review customer invoices, Analyze and optimize existing processes in collaboration with operational units and clients, Participate in implementing new business and project-related tasks