Call Center Agent (m/w/d) Vodafone Winback Mobile
Core
Retain existing Vodafone mobile customers through active contract renewals, tariff optimizations, and upselling in a call center environment.
Role type
Sales-oriented call center agent
Builds
Contract renewals, tariff optimizations, and upsells for Vodafone mobile customers
Domain
Telecommunications / Mobile Services
Deliverable
product features
Required skills
Sales talent, customer relationship building, product knowledge, upselling, stress resistance, flexibility, German language proficiency
Preferred skills
Prior sales experience, team player attitude, pleasant telephone voice
Responsibilities
Conduct active contract renewals, optimize tariffs for existing customers, perform upselling, ensure high customer satisfaction, meet quality requirements of the client
