Werkstudierende Jelbi Kundensupport (w/m/d)
Hybrid
Core
Support user inquiries for the Jelbi mobility app and contribute to benchmark analyses and self-help tool expansion.
Role type
Student worker in customer support and digital mobility analysis
Builds
Jelbi mobility platform and stations for Berlin public transport
Domain
Public transport / Mobility-as-a-Service
Deliverable
dashboards & analysis
Required skills
Customer support, documentation, benchmark analysis, report creation, presentation skills
Preferred skills
App/software testing, quality management, Jira, TestRail
Responsibilities
Answer written support inquiries, document requests, create benchmark analyses on digitalization and mobility, contribute to reports and presentations, support FAQ and chat-bot expansion
