Mitarbeiter Kundenservice Kontraktlogistik / Customer Care Specialist (m/w/d)
Core
Processing and monitoring of national and international transport and forwarding orders, including documentation and claims handling.
Role type
Customer Care Specialist in Contract Logistics
Builds
Transport and forwarding orders for clients
Domain
Logistics and Contract Logistics
Required skills
Order processing, Documentation creation, Stakeholder communication, Schedule monitoring, Claims handling
Preferred skills
English communication
Technologies
N/A
Responsibilities
Record, verify, and control transport and forwarding orders; Create and verify shipping documents, delivery notes, customs documents, and accompanying papers; Coordinate closely with drivers, warehouses, customers, subcontractors, and internal departments; Monitor delivery deadlines, deadlines, and transport progress; Handle complaints and damage claims
Seniority
Entry-level to Mid-level