Call Center Agent (m/w/d) Vodafone Winback Mobile
Core
Retain existing Vodafone mobile customers through active contract renewals, tariff optimizations, and upselling in a call center environment.
Role type
Sales-focused call center agent
Builds
Contract renewals, tariff optimizations, and upsell offers for Vodafone mobile customers
Domain
Telecommunications / Customer Retention
Deliverable
product features
Required skills
Sales talent, customer service expertise, upselling ability, stress resistance, self-motivation, teamwork, time flexibility, clear German voice, verbal communication
Preferred skills
Prior sales experience, school education
Technologies
None stated
Responsibilities
Conduct active contract renewals, optimize tariffs for existing customers, execute upsell offers, maintain high customer satisfaction, meet quality requirements of the client
Seniority
Entry-level to Mid-level
