Teamlead Onsite IT Operations (gn)
Core
Lead and manage onsite IT operations to ensure stable, secure, and service-oriented IT support across company locations, escalating critical incidents and coordinating with the central Service Desk.
Role type
Team Lead, Onsite IT Operations
Builds
Stable IT infrastructure and support services for production environments at multiple sites
Domain
IT Operations / System Administration
Required skills
Team leadership, Windows client administration, Active Directory, Microsoft 365, hardware troubleshooting, network technologies, virtualization, backup solutions, ticketing systems, monitoring tools
Preferred skills
Project rollout experience, production company background
Technologies
Windows, macOS, Active Directory, Microsoft 365, VMware ESXi, Veeam
Responsibilities
Lead and develop the onsite IT team, ensure stable IT operations and handle escalations, plan and manage team capacity including shift scheduling, improve incident resolution processes, coordinate handovers with the Service Desk, manage onboarding/offboarding and asset management, support system rollouts and projects, collaborate with internal teams and external partners
Seniority
Team Lead, hands-on management
