IT Provider Manager (w/m/d)
Core
Manage strategic IT service providers and oversee a complex multi-provider landscape to ensure stability, cost-efficiency, and continuous development of central IT services.
Role type
Senior IT Provider Manager (Service Integration & Management)
Builds
Central IT services and provider management processes
Domain
Transportation infrastructure / IT Service Management
Required skills
IT provider management, Service Integration and Management (SIAM), stakeholder management, contract and SLA management, KPI monitoring, business relationship management, service lifecycle management
Preferred skills
SIAM, IT Service Management, IT Sourcing
Technologies
SIAM, IT-Service-Management, IT-Sourcing
Responsibilities
Ensure contractual performance, quality, and service targets; oversee IT providers across the service lifecycle; build and maintain business relationships with strategic providers; coordinate cross-provider services; prepare and conduct service reviews and steering meetings; participate in provider evaluation and selection.
Seniority
Senior, hands-on IC