Kundenberater (m/w/d) Kundenservice Telekommunikation (Inbound)
Core
Handling inbound customer inquiries via phone and written channels for fixed-line services, providing product advice, and managing complaints.
Role type
Customer Service Representative (Inbound)
Builds
Customer support interactions for fixed-line telecommunication products
Domain
Telecommunications
Deliverable
client delivery
Required skills
German language proficiency, verbal and written communication, PC skills, service orientation, complaint handling
Responsibilities
Answering customer calls and written inquiries, advising on products and tariffs, processing complaints and claims, operating customer-specific IT systems
