Kundenberater (m/w/d) im Vertrieb (PreSales)
Core
Pre-sales customer advisor responsible for developing and maintaining long-term relationships with end customers, trade contractors, planners, and architects to drive revenue growth.
Role type
Pre-sales customer advisor
Builds
Product solutions and sales opportunities for the construction and home technology sector
Domain
Construction / Home technology
Deliverable
product features
Required skills
Customer relationship management, proactive communication (phone, email, video), cross-selling and upselling, complaint management, process optimization, CRM systems, MS Office
Preferred skills
Experience in home technology sector
Technologies
CRM systems, MS Office, web-based applications
Responsibilities
Develop and maintain long-term relationships with end customers, trade contractors, planners, and architects; Proactively build contact with customers via phone, email, and video; Guide the entire consulting process from initial inquiry to after-sales support; Plan and coordinate consulting sessions and on-site appointments; Manage complaints and claims; Drive continuous optimization of service processes and internal workflows