Team Lead Customer Care Projektabschluss - (m/w/d)
Core
Lead the operational and disciplinary management of the Project Closure team, ensuring high service standards through process optimization and quality control using modern tools.
Role type
Senior Team Lead Customer Care (Project Closure)
Builds
Efficient project closure processes and high-quality customer service experiences
Domain
CleanTech / Renewable Energy / Customer Service
Required skills
Team leadership, Process optimization, Quality management, KPI management, Stakeholder management, CRM proficiency, De-escalation, Data-driven decision making
Preferred skills
Experience with Salesforce, Knowledge of AI tools, Resilience
Technologies
Salesforce, AI tools
Responsibilities
Operate and discipline the Project Closure team, Develop and document customer journey processes, Implement quality controls using modern tools, Develop and monitor operational KPIs, Act as central contact for cross-functional interfaces and escalations
Seniority
Senior, hands-on IC