Service-Navigator (m/w/d) Region Konstanz
Core
Customer service navigation and support for digital banking channels, including online banking support, sales of standardized products, and promotion of self-service technology.
Role type
Service Navigator (Customer Service Representative)
Builds
Customer service interactions and sales of standardized financial products
Domain
Banking / Financial Services
Deliverable
product features
Required skills
Customer service, digital channel navigation, online banking support, sales of standardized products, self-service technology promotion, administrative support
Preferred skills
Commercial training background, multimedia solution familiarity, team collaboration
Technologies
Online banking platforms, self-service terminals (SB-Technik), digital and telephone channels
Responsibilities
Manage service delivery via digital and telephone channels, provide professional customer support for service inquiries, support online banking, consult and sell standardized products, assist customers with multimedia solutions, promote self-service technology usage, support the branch team in customer relationship management, identify potential new customers, handle administrative tasks
Seniority
Entry-level to Mid-level