Outbound Teamleiter (m/w/d) für einen führenden Telekommunikationsdienstleister
Core
Leading a team of approximately 15 customer advisors in a contact center, managing up to 2 campaigns, and ensuring quantitative and qualitative targets.
Role type
Senior Team Lead / Team Manager
Builds
Customer service operations and sales campaigns for a telecommunications provider
Domain
Telecommunications / Customer Service
Required skills
Team leadership, project management, coaching, training development, conflict resolution, sales orientation, organizational skills, MS Office
Preferred skills
Experience with dialer applications
Responsibilities
Provide professional and personal leadership to customer advisors, manage campaign execution, support senior leadership in target achievement, coach employees, conduct training workshops, perform employee interviews, create conversation scripts, handle general organizational tasks
