Mitarbeiter (m/w/d) im technischen 2nd-Level Support
Hybrid
Core
Handling complex customer inquiries and complaints via multiple channels, analyzing root causes, and implementing solutions for mobile network issues.
Role type
2nd-Level Technical Support Specialist
Builds
Resolves customer issues and ensures high satisfaction for mobile network services
Domain
Telecommunications / Customer Support
Deliverable
client delivery
Required skills
Mobile network troubleshooting (Voice, Data, SMS/MMS, Roaming), Ticket escalation from 1st Level, Device configuration (Smartphones, Tablets, Routers), Network coverage verification, SIM profile management, Root cause analysis, Customer complaint handling
Preferred skills
Quereinsteiger friendly, Structured work approach, High service orientation
Technologies
Mobile network systems, Ticketing systems, Network configuration tools