Service-Navigator (m/w/d) Region Tettnang
Core
Customer service navigation and support for a savings bank's retail customers via digital, phone, and in-person channels.
Role type
Customer service representative (banking)
Builds
Standardized banking products and services, digital banking support
Domain
Financial services / Retail banking
Deliverable
product features
Required skills
Customer service, digital channel navigation, online banking support, sales of standardized products, relationship management, administrative support
Preferred skills
Multimedia solution familiarity, self-management, teamwork
Technologies
Online banking, SB-Technik (self-service terminals), digital and phone channels
Responsibilities
Manage service requests via digital and phone channels, support online banking usage, consult and sell standardized products, assist customers with multimedia solutions, promote self-service technology usage, support the branch team in customer relationship management, identify potential new customers, handle administrative tasks
Seniority
Entry-level / Junior