Sachbearbeiter:in Kundenservice (m/w/d) - Nürnberg
On-site
Core
Handling vehicle and property damage claims via phone and written communication, including data entry, repair coordination, and customer support.
Role type
Customer service claims processor
Builds
Damage claim records and customer resolutions
Domain
Insurance / Automotive
Deliverable
client delivery
Required skills
Inbound/outbound telephony, data entry, repair management, external service coordination, PC/Office/CRM proficiency
Preferred skills
Empathy, structured work style, quick comprehension
Technologies
PC, Office applications, CRM
Responsibilities
Telephone and written damage intake and processing, inbound calls for data capture, outbound calls for issue resolution, providing process information, coordinating external services like workshops and rental cars, updating communication data
Seniority
Entry-level, open to career changers and students