Mitarbeiter (m/w/d) im Bereich Zentrale Aftersales Betreuung
Core
2nd Level inbound customer support and sales for mobile services, handling complaints, contract renewals, and tariff changes.
Role type
Senior IC customer support specialist (inbound)
Builds
Customer retention and service delivery for mobile service providers
Domain
Telecommunications / Consumer Services
Deliverable
product features
Required skills
German (fluent), telephone communication, sales, customer retention, complaint handling, tariff optimization, system documentation, decision making (goodwill/credits), PC proficiency
Preferred skills
Quereinsteiger friendly, coaching readiness, team collaboration
Responsibilities
Answering phone and written inquiries about products and services, processing complaints and offering contract renewals, handling tariff change requests, preventing cancellations, granting goodwill credits, documenting all processes
Seniority
Entry-level to Mid-level, open to career switchers
