Customer Account Manager - Global On-Site Business (all genders)
Core
Managing and coordinating global on-site service operations for aircraft maintenance, ensuring resource availability and customer satisfaction.
Role type
Senior Customer Account Manager (Service Operations)
Builds
Service operations for commercial aircraft
Domain
Aviation / Aerospace
Deliverable
client delivery
Required skills
Service/Project/Order management, Contract and cost management, Customer management, ERP systems, English (fluent)
Preferred skills
Technical or commercial degree, Additional foreign languages, Willingness for on-call duty
Responsibilities
Coordinate service missions from order to invoicing, Monitor mission progress and resolve issues, Act as central interface between customers and service teams, Ensure availability of personnel and equipment, Create service reports and documentation, Support offer calculations and contract management, Participate in process standardization and training