Sachbearbeiter Kundendienst (m/w/d)
Core
Handling customer inquiries, processing offers, managing complaints, and coordinating with internal teams and external service providers for a B2B omnichannel commerce company.
Role type
Customer Service Administrator (Inbound)
Builds
Service offerings and support for B2B clients
Domain
B2B Omnichannel Commerce / Office Supplies
Deliverable
client delivery
Required skills
Customer inquiry handling, offer creation, complaint processing, ERP/CRM system usage, internal/external communication
Preferred skills
English language skills, Microsoft 365 proficiency
Responsibilities
Answering and processing customer inquiries via phone and email, following up on offers, creating service offers, handling complaints, coordinating with sales and accounting teams