Program Manager (m/w/d) ServiceNow - CoE Produkt Streams Lead
Core
Lead the ServiceNow Center of Excellence (CoE) product streams, managing requirements, prioritization, and reporting for the platform.
Role type
Senior Program Manager (ServiceNow CoE)
Builds
ServiceNow platform components and digital processes for ROSSMANN
Domain
Retail IT / Enterprise Service Management
Required skills
Program/Portfolio management, ServiceNow platform knowledge, Requirements/Demand management, Stakeholder prioritization, Reporting & KPIs, Governance & Standards, Risk & Dependency management, Resource & Capacity planning
Preferred skills
PMP, PRINCE2, SAFe certifications
Technologies
ServiceNow
Responsibilities
Manage ServiceNow streams within the CoE and own product areas; Ensure standardized requirements management across streams; Develop and present continuous reporting on stream progress and demand management; Report to steering committees on status and roadmaps; Monitor cross-stream dependencies, risks, and bottlenecks; Contribute to CoE governance development and standardization; Support CoE leadership in resource planning and business case preparation.