IT-Anwendungsbetreuer CRM & Kundenportal (m/w/d)
Core
Administration and support of the CRM system and digital customer portal, ensuring reliable operation and data quality.
Role type
Application Support Specialist (CRM & Customer Portal)
Builds
Digital customer services and CRM functionalities
Domain
IT / Customer Relationship Management
Required skills
CRM system administration, error analysis and coordination, requirement analysis, functional and acceptance testing, process improvement, data quality management, system documentation, user training support
Preferred skills
Microsoft Dynamics CRM / Dynamics 365, web-based portals, databases, SQL, interfaces
Responsibilities
System administration and error handling, requirement analysis and testing, process development support, data quality maintenance, documentation and user training
Seniority
Mid-level, hands-on IC