Sachbearbeiter (m/w/d)* Kundenfeedbackmanagement
Hybrid
Core
Second-level support and customer feedback management for insurance policyholders, handling claims and administrative processes.
Role type
Senior claims and customer service specialist
Builds
Insurance claim resolutions and customer service interactions
Domain
Insurance / Healthcare
Deliverable
client delivery
Required skills
Insurance contract law, Data protection regulations, Claims processing, Second-level support, Customer communication, English (preferred)
Responsibilities
Review and process insurance claims, Contact policyholders and service providers, Manage customer feedback channels, Handle second-level support calls