Customer Journey Expert Customer Data - Onboarding & KYC (w/m/d)
Core
Bridge business units and IT to design and implement customer-friendly onboarding and KYC services and journeys.
Role type
Customer Journey Expert (Onboarding & KYC)
Builds
Customer onboarding and KYC processes
Domain
Banking / Customer Data
Deliverable
product features
Required skills
Process analysis, Agile collaboration, Business case development, Backlog management, User story creation, Stakeholder management, International coordination, Technical affinity, Analytical thinking
Preferred skills
AI exploration, Innovation, Sustainable solution design
Technologies
N/A
Responsibilities
Analyze processes and implement customer-friendly services, Develop and present project proposals with business cases, Manage backlogs and prepare framework meetings, Coordinate with internal and external stakeholders, Test solutions for reliability
Seniority
Mid-level, hands-on IC