Kundenbetreuung Klima- und Lüftungstechnik
Core
Managing customer orders, creating and monitoring quotes, and ensuring timely delivery for climate and ventilation systems.
Role type
Customer Service Representative (Climate & Ventilation Technology)
Builds
Customer orders and service requests for climate and ventilation systems
Domain
Industrial climate and ventilation technology
Deliverable
client delivery
Required skills
Order processing, quote creation, customer communication, ERP system usage, CRM system usage, return and complaint handling, accounts receivable management
Preferred skills
Technical understanding, English language skills, sales internal service experience, knowledge of air conditioning and ventilation technology, Infor LN ERP system experience
Technologies
ERP systems, CRM systems, MS Office
Responsibilities
Process customer orders, create and review quotes, monitor order progress, coordinate with subsidiaries and logistics providers, handle returns and complaints, support accounts receivable management
Seniority
Mid-level, experienced