Teamleiter IT-Operations & Services (m/w/d)
Core
Lead IT operations and services, managing an internal team and external MSP to ensure stable, efficient IT delivery for workplace and base services.
Role type
Senior IT Operations Team Lead
Builds
Workplace and base services (Client, Microsoft 365, Mobile, Periphery, Network)
Domain
IT Operations & Managed Services
Required skills
IT operations leadership, MSP management, ITSM process design, incident management, budget planning, stakeholder management, technical troubleshooting
Preferred skills
ITIL certification, manufacturing industry experience
Technologies
Microsoft 365, Windows Client, Network infrastructure, Mobile Device Management, Ticketing systems
Responsibilities
Lead internal IT team and manage external MSP, ensure stable operation of workplace services, manage first-level support, develop ITSM processes, plan and control service budget, coordinate IT projects
Seniority
Senior, hands-on IC with leadership