Technical Customer Care Representative

Minneapolis, Minnesota💼 Full-time🗓 2026-07-21 → 2026-09-26

Core

Provide technical assistance and support to Home Health Agency clients via phone, email, and chat to resolve technical and user issues on the HHAeXchange platform.

Role type

Technical Customer Care Representative (IC)

Builds

HHAeXchange homecare ecosystem platform for patients, providers, and managed care organizations

Domain

Healthcare technology / SaaS

Deliverable

client delivery

Required skills

technical troubleshooting, customer support, discovery questioning, resolution path articulation, Salesforce Service Cloud documentation, quality assurance collaboration

Preferred skills

B2B support experience, SMB support experience, freemium platform support experience, Spanish language proficiency

Technologies

Salesforce Service Cloud, HHAeXchange mobile app

Responsibilities

Provide technical assistance via multiple channels, diagnose technical and user issues, escalate complex bugs or defects, document interactions in Salesforce, collaborate with QA to improve CSAT scores

Seniority

Mid-level, hands-on IC

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About hhaexchange

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.