Desk Collection & Recovery
Core
Contacting customers to remind them of upcoming payments and demand payment from delinquent accounts while explaining financial services.
Role type
Desk Collection Agent
Builds
Payment reminders and demand calls for delinquent accounts
Domain
Banking and Financial Services
Deliverable
client delivery
Required skills
calling, payment services explanation, relationship management, administrative tasks, working under pressure, target orientation
Preferred skills
experience in desk collection, banking/financial industry background
Responsibilities
calling customers before due date as payment reminder, calling delinquent customers after due date as payment demand, helping customers on payment services, maintaining good relationships with customers, doing administrative tasks, ensuring customers receive visits to collectors and warning letters