Mitarbeiter Kundenservice (m/w/d)
Core
Handling customer inquiries via phone, email, and ticketing systems for a grid operator, including portal support, appointment scheduling, and billing explanations.
Role type
Customer service representative (grid operator)
Builds
Customer support services for grid connection and billing
Domain
Energy / Utilities
Deliverable
client delivery
Required skills
Technical understanding, German (fluent), Computer literacy
Responsibilities
Answering and processing customer inquiries via phone, email, and ticketing systems; Operating digital information systems; Explaining customer portal usage and registration procedures; Scheduling appointments for customer facility commissioning; Explaining grid connection offers and billing statements; Maintaining master data (bank details, operator data, advance payment adjustments)