IT Supporter (m/w/d)
Core
Provide technical support and troubleshooting for end-users, ensuring reliable operation of IT systems and resolving hardware/software issues.
Role type
IT Support Specialist (Helpdesk/Service Desk)
Builds
IT support services for enterprise clients
Domain
IT Services / Enterprise Support
Deliverable
client delivery
Required skills
Windows client systems, Microsoft 365, ticketing systems, hardware/software installation and configuration, troubleshooting, documentation
Preferred skills
prior experience in IT support, Helpdesk, or Service Desk
Technologies
Windows, Microsoft 365
Responsibilities
Handle and resolve user technical inquiries and IT incidents, install and configure hardware and software, perform error analysis and troubleshooting, document incidents and solutions, support IT projects and process optimization
Seniority
Entry to Mid-level, hands-on IC