IT Support Specialist (m/w/d)
Core
Provide 1st and 2nd-level IT support, manage hardware deployment, and maintain network infrastructure for enterprise users.
Role type
IT Support Specialist (1st/2nd Level)
Builds
Client devices, peripherals, and mobile endpoints for internal users
Domain
Enterprise IT / System Administration
Required skills
Windows 11 administration, Active Directory management, TCP/IP and VLAN configuration, PowerShell scripting, PC hardware diagnostics, ITIL processes, ticketing systems (ITSM)
Preferred skills
BMC Helix experience, Class B driver's license
Technologies
Windows 11, Active Directory, PowerShell, BMC Helix, TCP/IP, VLANs, 802.1x
Responsibilities
Handle and resolve incidents and service requests at 1st and 2nd level; Install, configure, and maintain client devices and peripherals; Deploy and set up hardware on-site; Monitor and troubleshoot network infrastructure; Manage user accounts and permissions in Active Directory; Maintain documentation and CMDB entries; Optimize IT processes.
Seniority
Mid-level, hands-on IC
