Front Office Supervisor (m/w/d), Hamburg
Core
Front Office Supervisor responsible for guest check-in/out, handling complaints, and managing the front desk operations at a 5-star private hotel.
Role type
Front Office Supervisor
Builds
Guest services and front desk operations
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest relations, Cash handling, Complaint management, Opera system, German (fluent), English (fluent), Computer literacy
Preferred skills
Reservation experience, Teamwork, Flexibility, Communication skills
Responsibilities
Manage guest check-in and check-out processes, Handle guest complaints and special requests, Operate the front desk cash register, Ensure smooth shift operations
Seniority
Mid-level, hands-on IC