Mitarbeiter (m/w/d) im HMA-Kundenservice-Center, Hauptverwaltung
Hybrid
Core
Providing telephone and live-chat customer service and initial claims management for property, liability, and pet insurance.
Role type
Customer service representative (insurance)
Builds
Customer support interactions and initial claims handling for HanseMerkur insurance products
Domain
Insurance
Deliverable
client delivery
Required skills
Insurance industry training, customer service experience, communication (verbal/written), teamwork, flexibility
Preferred skills
Product knowledge in property/liability/pet insurance
Responsibilities
Handling customer inquiries via phone and live chat, processing claims, managing cancellations, creating certificates, maintaining customer data
Seniority
Entry-level to Junior