Teamleitung (m/w/d) Kundenservice-Center, Hamburg
On-site
Core
Leading a customer service center team to ensure process compliance, quality standards, and efficient handling of participant inquiries to drive high customer satisfaction.
Role type
Team Lead (Customer Service Center)
Builds
Centralized customer support operations for a vocational training provider
Domain
Vocational education and training
Deliverable
dashboards & analysis
Required skills
Team leadership, coaching, operational planning, escalation management, KPI analysis, process improvement, CRM tools, German (B2)
Preferred skills
Experience in service centers, structured organization, IT affinity