IT Support Technician (m/w/d),Mülheim an der Ruhr,Bochum
Core
Central IT helpdesk role handling standard support tickets and device setup for employees.
Role type
IT Support Technician
Builds
Support services for employee workstations, software, and devices
Domain
Corporate IT / Infrastructure
Required skills
Windows client systems, Microsoft 365, Endpoint Management, Asset Management, Software manufacturer portals, User administration, Documentation
Preferred skills
Ticketing systems, System administration, 2nd/3rd level support handover
Technologies
Windows, Microsoft 365, Endpoint Management tools, Asset Management tools
Responsibilities
Process and pre-qualify support requests in the ticketing system, Support employees with workstation, software, and M365 issues, Resolve recurring standard cases independently, Set up and maintain notebooks, smartphones, and other end devices, Administer selected applications and manufacturer portals, Manage asset, device, and inventory data, Assist with rollouts, site measures, and IT projects
Seniority
Entry-level to Junior