IT Service Desk Specialist (m/w/d), Evidia GmbH|Dortmund|Freie-Vogel-Straße 371|
Core
First point of contact for employees regarding IT issues, service requests, and IT questions.
Role type
IT Service Desk Specialist
Builds
IT support services for internal employees
Domain
Healthcare / IT Infrastructure
Required skills
IT support, Service Desk, Help Desk, Microsoft Windows, Microsoft 365, Entra ID / Active Directory, Ticket and Service Management Systems
Preferred skills
IT Service Management (ITIL)
Responsibilities
Answering inquiries via phone, email, and ticketing system; analyzing, prioritizing, and classifying incoming requests; resolving issues independently or escalating complex topics; documenting and tracking support cases; collaborating with internal departments, support teams, and external service providers; assisting in creating knowledge articles and developing the Service Desk.
Seniority
Mid-level, hands-on IC