Leitung (m/w/d) Reservierung & Front Office, Weissenhäuser Strand
Core
Overall responsibility for reservations, front office, call center, and feedback management to ensure smooth operations and professional guest communication.
Role type
Senior Front Office & Reservations Manager
Builds
Guest booking and check-in/out processes, call center operations, and feedback management systems
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Team leadership, process optimization, guest relations, budget management, quality assurance, operational planning
Preferred skills
Experience with hotel reservation systems, training development, cross-departmental collaboration
Responsibilities
Lead a team of approximately 30 including apprentices and dual students, manage booking and check-in/out processes, handle guest feedback and complaints, oversee the call center, develop operational standards, and manage departmental personnel costs.
Seniority
Senior, hands-on IC with team leadership