Senior Technical Support Engineer (m/w/d) | 3rd Level Support, Frankfurt
Core
Handling the most complex 3rd-level support escalations for international pharmaceutical clients, collaborating with development teams to resolve critical issues and improve product efficiency.
Role type
Senior Technical Support Engineer (3rd Level)
Builds
Sustainable solutions and workarounds for complex technical issues in pharmaceutical data exchange systems
Domain
Pharmaceutical industry / Software support
Required skills
3rd-level support, SQL, relational databases, troubleshooting, root-cause analysis, debugging, ticket management, international client communication
Preferred skills
Cloud technologies (AWS), modern software/integration landscapes
Responsibilities
Analyze technical problems and perform root-cause analysis, debug applications and work with SQL databases for corrections and integrations, document software errors and collaborate with development/product management, serve as technical contact for international clients and internal teams, support critical cases with flexibility across time zones including evenings/nights/weekends
Seniority
Senior, hands-on IC