Shiftleader Front Office (all genders), The Fontenay
Core
Leading front office operations and guest experiences during shifts at a luxury 5-star hotel.
Role type
Front Office Shift Leader
Builds
Guest check-in/check-out experiences, rooming assignments, and cash management for the front desk.
Domain
Luxury Hospitality
Deliverable
product features
Required skills
Front office operations, shift leadership, credit policy enforcement, reporting, rooming management, cash handling, group coordination, guest relations, shift handover, PMS system knowledge
Preferred skills
Foreign language skills, experience with Protel PMS
Responsibilities
Ensure high professional personalized guest care during the shift, Responsible for outstanding arrival and departure experiences according to LHW standards, Ensure compliance with Credit Policy and daily check of reports, Feedback management: Reporting to Assistant Front Office Manager or Front Office Manager regarding issues or challenges, Ensure or perform roomings, Control all movements in the cash area, monitor all bookings, manage own cash register and change foreign currencies, Coordinate group arrivals and departures, Receive and act on inquiries, wishes, feedback and complaints, Prepare and conduct shift handovers