Workplace Service Engineer (m/w/d), Zentralverwaltung Friedberg
Core
Central point of contact for IT workspaces, ensuring employee productivity through hardware management, service coordination, and on-site support.
Role type
Workplace Service Engineer (IT Support & Asset Management)
Builds
IT workspaces, hardware rollouts, and service solutions for employees across multiple locations.
Domain
Retail / IT Infrastructure
Required skills
Hardware lifecycle management, IT support, Microsoft 365, ticket and asset management systems, on-site troubleshooting, external service partner coordination
Preferred skills
Workplace management, user helpdesk experience, project coordination
Technologies
Windows 11, Microsoft 365, Ticket systems, Asset management systems
Responsibilities
Provision, setup, and delivery of PCs, notebooks, thin clients, and peripherals; Preparation, fueling, and inventory of new hardware; Handling service requests and incidents; On-site and remote analysis and resolution of hardware and workspace issues; Planning and coordinating hardware rollouts and lifecycle measures; Organizing and supporting workspace moves, site expansions, and modernization; Managing and coordinating external service, field service, and output management partners; Monitoring service levels, deadlines, and performance quality; Maintaining asset data and supporting continuous improvement of workplace services
