Kundendienstingenieur (m/w/d) After Sales, AERZEN Deutschland
Core
After-sales engineer responsible for handling customer complaints, warranty claims, and technical support for AERZEN products in Germany.
Role type
After-sales service engineer
Builds
Customer support and technical resolution for industrial vacuum compressor products
Domain
Industrial machinery / After-sales service
Deliverable
client delivery
Required skills
Technical troubleshooting, warranty claim processing, customer consultation, technical documentation, project participation, complex modification analysis
Preferred skills
State-certified technician or master craftsman qualification, university degree (FH), fluent English
Technologies
AERZEN product line
Responsibilities
Serve as the primary contact for end customers regarding complaints and warranty processing, create defect reports and define corrective measures, provide first-level technical support, clarify technical issues with internal departments, participate in offers and orders, contribute to customer projects, analyze complex modifications considering applicable regulations