Patientenfürsprecher mwd, St. Josefs-Krankenhaus Potsdam
Core
Independent contact person for patients and their relatives to receive concerns, questions, and complaints, and facilitate communication between patients and hospital staff.
Role type
Volunteer patient advocate
Builds
Trust-based communication channels and conflict resolution within the hospital
Domain
Healthcare / Patient advocacy
Deliverable
client delivery
Required skills
Empathy, communication, conflict resolution, discretion, reliability, neutral problem-solving, digital media handling, data protection knowledge
Preferred skills
Experience in healthcare, social sector, or volunteering, understanding of legal frameworks, positive attitude towards Christian values
Responsibilities
Listen to and document patient concerns and complaints, mediate conflicts between patients and staff, inform about internal and external support options, collaborate with complaint management and social services, identify structural issues for hospital improvement
Seniority
Volunteer, flexible hours (approx. 1 hour/week)