Juristischer Sachbearbeiter Beschwerde- und Qualitätsmanagement (w/m/d), ADAC Zentrale
Core
Analyze complaints from regulatory authorities and members, handle complex insurance claims, and initiate quality improvement measures.
Role type
Legal specialist (complaints and quality management)
Builds
Legal recommendations, quality improvement initiatives, and resolved complex claims
Domain
Insurance and legal services
Deliverable
client delivery
Required skills
Legal analysis, regulatory compliance, complex claim investigation, quality process improvement, stakeholder representation
Preferred skills
Product management experience, conflict resolution, analytical thinking
Responsibilities
Analyze complaints from regulatory authorities (e.g., Bafin), process member and customer complaints regarding insurance products, investigate complex insurance claims with legal backgrounds, identify quality improvement potentials, represent department interests in working groups
Seniority
Mid-level, experienced specialist