Head of Customer Service (m/w/d), GoodMills Innovation GmbH
Core
Develop and execute strategy for Customer Service & Logistics, responsible for the entire supply chain and end-to-end order processing from order entry to delivery.
Role type
Senior leadership supply chain and customer service manager
Builds
Innovative plant-based product concepts and logistics operations for customers
Domain
Food industry / Plant-based ingredients / Supply chain management
Required skills
Supply chain strategy, end-to-end order processing, team leadership, KPI management, budget control, process optimization, digital transformation, stakeholder management
Preferred skills
Experience in food industry, analytical thinking, strategic planning
Technologies
ERP systems, logistics software, digital transformation tools
Responsibilities
Develop and implement Customer Service & Logistics strategy, lead Customer Service/Dispatch/Shipping teams, manage supply chain operations, optimize processes and structures, control KPIs, costs, inventory and budgets, initiate digitalization projects, collaborate with external logistics partners
Seniority
Senior, hands-on IC