IT Support Specialist (m/w/d) 1st- und 2nd-Level-Support bei der blackpoint GmbH, blackpoint GmbH
Core
Providing 1st and 2nd-level IT support via phone, email, and ticketing systems, including remote and on-site assistance for clients.
Role type
IT Support Specialist (1st/2nd Level)
Builds
Client IT operations and device management
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Windows administration, Microsoft 365, Active Directory, hardware and software troubleshooting, client device setup, network basics, Linux basics
Preferred skills
Experience in an IT system house or Managed Service Provider (MSP)
Technologies
Windows, Microsoft 365, Active Directory, Linux
Responsibilities
Handling support inquiries via phone, email, and ticketing systems; administering Windows systems, Microsoft 365, and Active Directory; setting up and configuring clients, notebooks, and mobile devices; supporting IT projects, rollouts, and migrations; documenting solutions and coordinating with 3rd-level support; analyzing and resolving hardware and software issues.