Kundenberater (m/w/d) Bestandskundenservice & digitale Beratung, Private..., CHECK24 Versicherung...
Core
Retains and advises existing customers on private health insurance contracts via phone and digital tools, focusing on service and relationship development.
Role type
Customer service representative (private health insurance)
Builds
Long-term customer relationships and tailored insurance solutions
Domain
Insurance / Private Health Insurance
Deliverable
client delivery
Required skills
Customer service, contract administration, phone communication, problem-solving, digital tool usage
Preferred skills
Private health insurance knowledge, process improvement ideas
Technologies
Digital advisory tools, AI-supported services
Responsibilities
Advise existing customers on private health insurance contracts, process incoming customer inquiries, assist with policy adjustments, build domain expertise in private health insurance, improve internal processes and customer experience
Seniority
Junior to Mid-level, hands-on IC