IT-Application Specialist (m/w/d) - E-Commerce & ITSM, Zentralverwaltung Friedberg
Core
Operate and evolve business applications and digital services for an e-commerce platform, connecting application management with IT service management.
Role type
Application Operations Specialist (ITSM)
Builds
Stable and efficient operation of online shop, apps, and digital services
Domain
Retail / E-Commerce / IT Service Management
Required skills
Incident management, Problem management, Change management, ITSM/ITIL processes, Ticket system administration, Application operations, Knowledge management, Process improvement, Cross-functional collaboration
Preferred skills
E-Commerce domain knowledge, Agile methodologies, Automation, Self-service support design
Technologies
Xurrent, Jira, Confluence, CMS, PIM
Responsibilities
Prioritize and resolve incidents and service requests for the online shop and apps; Coordinate handovers to development or external partners; Operate and optimize business applications (Jira, Confluence, CMS, PIM); Document known errors and technical insights; Develop ITSM-based operations models and reduce manual work; Collaborate with Product Owners and Solution Architects.
Seniority
Mid-level, hands-on IC
