Großkundenbetreuer/in (m/w/d), Volkswagen Zentrum Essen - Gottfried Schultz
Core
Support large customer advisors in the sales of passenger cars and commercial vehicles for Volkswagen Group brands, providing administrative support and systematic customer care throughout the sales process.
Role type
Senior Account Support Specialist (Automotive Sales)
Builds
Sales support for passenger cars and commercial vehicles for VW Group brands
Domain
Automotive retail and fleet sales
Deliverable
product features
Required skills
Multi-year sales advisor experience with VW Group brands, Commercial training, Organizational talent, Independent work style, Knowledge of automotive processes and IT systems
Preferred skills
Experience as a large customer advisor, Proficiency with EVA and Fleetcom Web systems, Knowledge of vehicle models and technology, Experience in used car evaluation
Technologies
EVA, Fleetcom Web
Responsibilities
Support large customer advisors in the sales of passenger cars and commercial vehicles, Administrative support and systematic customer care in all phases of the sales process, Build and maintain large customer data using available data systems, Verify and qualify address material, Update data via telephone contact with large customers, Coordinate the preparation and execution of test drives, Support large customer advisors in coordinating vehicle handovers, disposition, and delivery schedules, Act as an information hub between customers, service, sales, and dispatch, Independently develop and update product knowledge and customer acquisition strategies, Coordinate the evaluation of used vehicles
