Kaufmännische Sachbearbeitung Auftragsabwicklung / Kundenservice (all genders), Pulheim
Core
Managing after-sales order processing, spare parts sales, and customer service for recycling and mining sorting technologies.
Role type
Administrative order processing and customer service specialist
Builds
Spare parts and service solutions for global customers
Domain
Industrial machinery (recycling and mining)
Required skills
Order processing, customer relationship management, technical documentation interpretation, CRM data management, invoicing and collections, process optimization
Preferred skills
English (written and spoken), technical understanding, Microsoft Business Central
Responsibilities
Manage after-sales order processing and spare parts sales, coordinate internal and external appointments for order delivery, provide technical support for spare parts procurement, act as communication interface between customers and internal departments, support repair and claims processing, manage collections, maintain CRM data, contribute to process optimization within the service department
Seniority
Mid-level, hands-on IC